Key Responsibilities:
• Develop, write, and maintain clear and concise technical documentation, including risk management policies, business procedures, business process maps, and critical job aides.
• Collaborate with subject matter experts (SMEs) to gather information, clarify requirements, and ensure accuracy and consistency in all documentation.
• Write and format documentation according to company standards, ensuring high readability and usability.
• Edit and proofread content for grammar, spelling, style, and formatting consistency.
• Organize and structure documentation in a logical and user-friendly manner.
• Ensure all documentation is up to date with the latest policies, procedures, and industry regulations.
• Utilize Microsoft Word or Microsoft Visio for document creation, formatting, and collaboration.
• Work efficiently and effectively in a fast-paced environment, meeting deadlines while maintaining quality and accuracy.
• Continuously improve writing processes and document management practices to optimize workflows.
• Develop process narratives describing processes inclusive of key stakeholders, risks / controls / control gaps, and efficiency optimization / automation opportunities Basic qualifications:
• 5+ years of experience as a Technical Writer, or documentation specialist.
• 5+ years of experience managing policies and frameworks in a risk management, Data Security, IT, or compliance space
• Significant experience in Banking